• WARRANTY EXTENSION
    & PREMIUM PLUS

Panasonic Visual Systems warranty extension and premium plus services

Projectors DisplaysHDVC Service

Projectors warranty 2 years extension

STANDARD 'PREMIUM SERVICE' WARRANTY:
3 YEARS*
EXTENDED 'PREMIUM SERVICE' WARRANTY:
+2 YEARS*

Standard Warranty

At Panasonic we commit to offer highly reliable, easy to use and high quality products. In the unlikely event that a product fails Panasonic offers the best service and support for its customers:

  • A super quick average Repair time of 5 days at our European Repair Centre in Cardiff, UK (from collection to return)
  • Loan unit on request (depending upon availability)
  • Technical support
  • European call centre, covering main European languages
  • Ability to purchase warranty extensions to further safeguard your investment

Panasonic‘s professional projectors are equipped with an extensive three years 'Premium Service‘ Warranty as standard. This warranty package can be further enhanced with a value added two years warranty extension.

Panasonic’s market leading standard warranty for all Panasonic Professional Projectors includes:

  • A 3-year parts, labour and logistics service for product failure
  • Web-based repair tracking and PASS system for asset management, engineering information and repair service booking

Warranty Extension

If you would like to extend the standard warranty after the three years standard runtime, you can buy an extended warranty (+2 Years).
The extended warranty for Panasonic Professional Projectors includes:

  • Extension of 'Standard Warranty‘
  • Flexible purchase option during the three years standard warranty of all Panasonic Professional Projectors*

To activate the Panasonic Warranty Extension, you must register your product online within sixty (60) days and accept the Panasonic terms and conditions for warranty extension and online registration.

You can purchase Panasonic Warranty Extension Certificates at authorised Panasonic dealers. Please check our website for a list of dealers or contact our Panasonic Sales Team for further information.

For more information on the registration process, click here.

*Main unit only excl. lamp and filter
Panasonic reserves the right to withdraw this offer at any time without previous notice.

Displays warranty 2 years extension

STANDARD SERVICE WARRANTY:
3 YEARS
EXTENDED SERVICE WARRANTY:
+2 YEARS

Standard Warranty

At Panasonic we commit to offer highly reliable, easy to use and high quality products.
In the unlikely event that a product fails Panasonic offers the best service and support for its customers:

  • Technical support
  • European call centre, covering main European languages
  • Ability to purchase warranty extensions to further safeguard your investment

Panasonic‘s professional displays are equipped with an extensive three years 'Premium Service‘ Warranty as standard. This warranty package can be further enhanced with a value added two years warranty extension.

Panasonic’s market leading standard warranty for all Panasonic Professional Displays includes:

  • A 3-year parts, labour and logistics service for product failure

Warranty Extension

If you would like to extend the standard warranty after the three years standard runtime, you can buy an extended warranty (+2 Years).
The extended warranty for Panasonic Professional Displays includes:

  • Extension of 'Standard Warranty
  • Flexible purchase option during the three years standard warranty of all Panasonic Professional Displays*

To activate the Panasonic Warranty Extension, you must register your product online within sixty (60) days and accept the Panasonic terms and conditions for warranty extension and online registration.

You can purchase Panasonic Warranty Extension Certificates at authorised Panasonic dealers. Please check our website for a list of dealers or contact our Panasonic Sales Team for further information.

For more information on the registration process, click here.

*Panasonic reserves the right to withdraw this offer at any time without previous notice.

HDVC advanced service contract

At Panasonic we commit to offer highly reliable, easy to use and high quality products. For further peace of mind, Panasonic is pleased to offer the HDVC Premium Plus Contract, a service and repair agreement to ensure ongoing support for your HDVC system:

PREMIUM PLUS – 1-year Service contract

MAIN UNIT MAIN UNIT, MICROPHONE AND CAMERA
Exchange Service*1 KX-VC1YPPP KX-VCG1YPPP
Access to 1st and 2nd line support
Firmware Updates*2
Technical Support*3+4
Remote Assistance*2
HDVC unit (KX-VC1300, KX-VC1600, KX-VC2000, KX-VC1000)
HDVC unit (KX-VC1300, KX-VC1600, KX-VC2000, KX-VC1000),
microphone (KX-VCA001X or KX-VCA002X)
and camera (GP-VD131 or GP-VD151)
*1 Replacement unit will be shipped next business day (Mon – Fri)
*2 Only available when remote access connection is provided by the customer
*3 During business hours 9am – 5pm CET, 3 hour response time
*4 Excludes basic user operation

Centralised Support 1st line

  • PSCEU Helpdesk based in Cardiff, Wales – local number for your country
  • Multilingual Helpdesk covering: English, Spanish, French, German, Polish, Italian, Swedish and Dutch languages. Other languages supported in English
  • Helpdesk hours: 09:00 – 18:00 CET

Technical Support 2nd line

  • Technical query handling and resolution
  • 24/7 test site for customers to access/dial in
  • Dial in to customer site for remote issue handling and resolution
  • Remote Firmware Updates

Firmware Updates

Remote Firmware updates will be carried out as new versions are released (excludes license-based features)

Support Agreement

You can count on our escalation support network for peace of mind.

Service contract purchase process

  • Get in touch with your Panasonic Sales contact person.
  • Order part number KX-VC1YPP/P or KX-VCG1YPP/P for a 1-year contract.
  • Upon delivery of the Service Contract, email your Certificate, model and serial number to premiumplus@eu.panasonic.com.

For full contract T&Cs please visit business.panasonic.co.uk/service/HDVC/PremiumPlus


*Panasonic reserves the right to withdraw this offer at any time without previous notice.