• WARRANTY
    INFORMATION

    Warranty Information

    Projectors DisplaysHDVC

    Projectors warranty information

    All Panasonic Professional Projectors come with a market leading 'Premium Service' warranty which includes:

    1. A 3-year parts, labour and logistics warranty for product failure.
    2. A quick average repair time of 5 days at our European Repair Centre in Cardiff, UK (from collection to return).
    3. Loan unit on request (dependant upon availability)
    4. Technical support
    5. European call centre, covering main European languages
    6. Ability to purchase warranty extensions to further safeguard your investment.
    7. Web-based repair tracking and PASS system for asset management, engineering information and repair service booking


     

    Displays warranty information

    Standard warranty

    Panasonic Professional Displays come with a standard 3-year warranty, which is upgradeable to 5 years.

    The Standard warranty includes:

    1. A 3-year parts, labour and logistics warranty for product failure.
    2. A collect and repair service at a local Service Centre.
    3. On-site repair for screens of 80 inches and above
    4. Access to our Professional Customer Support Centre - Covering all major European languages.
    5. The option to purchase warranty extensions to further safeguard your investment.

    Advanced Swap Service for Professional Display from February 2017

    For products sold after February 2017, the warranty offered with our current range of Professional Displays has been upgraded from a Return to Base Warranty to an Advanced Swap Warranty. (Permanent Swap)


    OBTAINING SERVICE

    Register your unit and submit an online
    repair order on
    business.panasonic.eu/service

    alternatively contact us on the numbers
    listed in our site or send an email to:

    business.service@eu.panasonic.com

    To speed up the process please provide us with the following information:

    • Company and Contact name
    • Delivery Address
    • Unit model and serial number
    • Date of purchase
    • Description of the problem

    Once a hardware failure is verified, our authorised service partner will contact you to deliver a Swap unit, which we aim to provide within approximately two working days.

    Once unit has been received, please contact our Service Partner to arrange collection of the faulty unit.

    NOTE
    •This warranty is offered in addition to our default Standard return to base warranty, which is still available at your preference.

     

    HDVC warranty information

    The Standard warranty includes:

    1. A 3-year parts, labour and logistics warranty for product failure.
    2. A quick average repair time at our European Repair Centre in Cardiff, UK (from collection to return).
    3. Access to our Professional Customer Support Centre - Covering all major European languages.



    REGISTER YOUR PRODUCTS WARRANTY EXTENSION SUBMIT A REPAIR CONTACT US