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Panasonic Safety Announcement for Preventing Spontaneous Battery Ignition in its Toughbook CF-AX Series, CF-SX Series and CF-C2 Series

Further to the Safety Notice issued in March this year, we have developed a software update for the model listed above that can be downloaded directly onto the affected Laptop PC which diagnoses and controls the state of the battery to avoid ignition risk. As announced previously we will not replace the batteries in the above models.

If you have previously installed our charging control utility, we recommend that the diagnostic control software should still be downloaded as the permanent measure for avoiding ignition risk.

As previously announced, the charging control utility was provided as a temporary measure, and once the diagnostic control software is installed, the functions of the charging control utility will be overridden.

Please check whether your product is one of those affected from the chart below. If your product is affected, we request that you install our diagnostic control software at your earliest convenience.

 

PRODUCTS AFFECTED IN THIS SAFETY NOTICE:

Laptop – PC Model

  • CF-AX2 / AX3 Series
  • CF-C2 Series
  • CF-SX Series

IF YOU HAVE ONE OF THE LAPTOP PCs IMPACTED BY THIS SAFETY NOTICE, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING STEPS:

Download the diagnostic control software from the below link and install on your affected devices:

Click Here to Download

The software will diagnose and control the state of the battery pack to optimise long term function and avoid risk of ignition.

You may contact us for questions and assistance by the following method:

Email: toughbookbattery.helpdesk@eu.panasonic.com

Please see the instructions below to determine whether your Laptop PC is affected by this safety notice.

We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and superior customer service.

Thank you for your cooperation and understanding.

HOW TO IDENTIFY THE MODELS AFFECTED

Check the model of your computer (see diagram below)